Verkkokaupan säännöt

GENERAL PROVISIONS

These rules (hereinafter referred to as the Rules) constitute an agreement between UAB Sveika tema, legal entity code 305164017, VAT payer code LT100012392514, registered office address Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania (hereinafter referred to as the Seller) and you, under which the Seller will provide you with the opportunity to purchase goods (hereinafter referred to as the Goods) and gift vouchers (hereinafter referred to as the Gift Vouchers) offered in the HAIRFREE online store (hereinafter referred to as the E-store).

You can contact the Seller at the following contact details:

Tel.: +370 679 888 77
Email: [email protected]
Address: Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania

You have the right to purchase from the E-shop only if, under applicable law, you are able to enter into a binding contract with the Seller, and only if you comply with these Rules and applicable law. If you are under 18 years of age, you may only make purchases in the E-shop with the consent of your parents or other legal representatives.

If you are shopping in the E-shop not for consumer needs, but for purposes related to your (existing or planned) business, trade, craft, or profession, the requirements of legislation protecting consumer rights will not apply to you. The provisions of these Rules intended for consumers will only apply if you make purchases in the E-shop as a consumer, unless you agree otherwise with the Seller. In all cases, if the details of a legal entity or entrepreneur are provided when purchasing in the E-shop or a professional discount is granted, we will consider you to be a business customer (not a consumer).

By placing an order in the E-shop (hereinafter referred to as the Order), you confirm that: (a) you are 18 years of age or older or have the consent of your parents or other legal representatives; or (b) you have the right to represent the legal entity on whose behalf you are placing the Order (if applicable).

PURCHASING IN THE E-STORE

When you visit the E-shop and select Goods, a shopping cart is created based on your selection.

Once you have created your shopping cart, you must enter the information necessary for the delivery of the selected Goods. Please ensure that the information you provide is correct and that the Goods you are ordering meet your requirements. You have the opportunity to correct any errors before confirming your Order. The data you provide is processed for the purposes and in the manner specified in the Privacy Policy.

By placing an Order in the E-shop, you agree to pay the price specified in the Order for the Goods. The price of the Goods specified in the E-shop and the Order includes all taxes, but does not include the delivery fee, which you will have to pay additionally (unless otherwise specified in the E-shop). Prices in the E-shop and in the Order are indicated in euros.

You can pay for the Goods via electronic banking, Google Pay, Apple Pay, PayPal, bank transfer, upon delivery, using a Gift Voucher, or by other methods specified in the E-shop.

The E-shop also offers installment purchases through our partners: Artea lizingas, ESTO, etc. If you choose to pay in installments, you will be redirected to the system of the relevant financial institution, which will be used to conclude a consumer credit agreement between you and that financial institution, and the Seller will not participate in this process.

Payment must be made no later than 1 business day after the Order is submitted and confirmed (except for installment purchases and payment upon delivery). If the confirmed Order is not paid for within 1 business day, the Seller has the right to cancel it by notifying you by email.

Once you confirm the Order, the Seller receives all the information about it. The Order is considered submitted from the moment it is received and confirmed by the Seller. In this case, it is considered that a contract has been concluded between you and the Seller. However, the Seller is only obliged to perform such a contract from the moment the Seller receives confirmation from the payment service provider that payment for the Goods has been made.

When installment purchase is selected, the contract becomes binding on the Seller, and the Seller undertakes to fulfill the Order from the moment the Seller receives and confirms the Order and the Seller receives confirmation from the financial institution that the consumer credit agreement has been concluded. When payment upon delivery is selected, the contract becomes binding on the Seller, and the Seller undertakes to fulfill the Order from the moment the Seller receives and confirms it.

Once the Order has been confirmed, an email will be sent to the email address you provided, specifying the Goods ordered and the details you provided. A link to your Order information will also be sent by SMS to the phone number you provided.

This part of the Rules also applies to the purchase of Gift Vouchers.

PRODUCT FEATURES AND QUALITY

The characteristics of the Goods are specified in the E-shop next to each description of the Goods. The Seller strives to ensure that the Goods comply with the requirements set forth in legal acts and are suitable for their intended use.

By placing an Order, you confirm that you are familiar with and understand that the Products listed in the E-shop may not correspond to the actual size, shape, and color of the Products due to the characteristics or settings of your monitor or other device. Such differences shall not be considered defects in the Goods, except in cases where the discrepancies are caused by the actions of the Seller or third parties related to it.

The Seller undertakes to deliver Goods that correspond to the information specified in the description of the Goods provided in the E-shop. The Seller also undertakes to provide you with the range and quantity of Goods specified in the Order, but shall not be liable in cases where the range or quantity of Goods delivered is inaccurate due to your incorrect specification of data in the Order submitted to the Seller.

DELIVERY OF GOODS

When ordering Goods, you must select the method of delivery and specify the delivery address. Delivery is made to self-service parcel terminals (postal terminals) or by courier (delivery service provider).

Delivery to a parcel terminal is not possible if the package does not physically fit into the parcel terminal compartment or exceeds the maximum possible weight of Goods delivered to the parcel terminal – 30 kg. Goods weighing more than 30 kg are shipped as palletized cargo, unloaded with a forklift, and delivered only to the front door of the specified address.

Gift vouchers are sent to the email address you provide.

Please note that the delivery time for Goods varies depending on whether the Goods are in our (Express) warehouse or are ordered from the supplier's warehouse, as indicated in the Goods description. The specified delivery times for Goods are preliminary. Although we always strive to fulfill your order as quickly as possible, sometimes it may take longer to prepare due to high order volume or the workload of delivery service providers. The seller will always inform you of the delivery status, so please follow this information.

Once the shipment has been dispatched, you can track it using the shipment number in the delivery service provider's system.

The Goods are delivered packaged in accordance with their nature so that they are suitable for their intended use.

The risk of accidental loss or damage to the Goods passes to you from the moment the Goods are handed over to you.

When the Goods are delivered by courier, you or your duly authorized representative must be present at the delivery of the Goods. When accepting the Goods in the presence of a representative of the delivery service provider (or when collecting them from a parcel terminal – immediately after collection from the parcel terminal), you must carefully inspect the packaging and quantity of the Goods. The packaging, protective film, packing tape, and shipment stickers must be intact, and the weight of the shipment must match the specified weight.

If you find any damage to the packaging or that the Goods you ordered are missing, you must inform the representative of the delivery service provider who is transferring the Goods to you and ensure that this is noted. Goods are missing, you must inform the delivery service representative who is handing over the Goods to you and ensure that this is noted in the documents confirming receipt of the Goods (waybill) (when the Goods are delivered by courier).

In all cases, Upon delivery of the Goods by courier or collection from a post office, if you notice any damage to the packaging or that the Goods you ordered are missing, you must record the identified defects in photographs and/or video footage and immediately inform the Seller thereof.

Upon receipt of the Goods, you must unpack and check the Goods within 3 (three) working days of the date of receipt, but no later than the start of use or assembly or installation (where applicable) of the Goods, i.e., whether the quality, assortment and completeness of the Goods meet the terms and conditions of your Order. If any discrepancies are found, you must immediately inform the Seller.

EXCHANGE OR RETURN OF GOODS – APPLICABLE ONLY TO CONSUMERS

This part of the Rules applies only to consumers, i.e., natural persons acting for purposes unrelated to their business, trade, craft, or profession and purchasing Goods for their personal needs (for consumption purposes).

If you purchase Goods for purposes related to your (existing or planned) business, trade, craft, or profession, this part of the Rules does not apply to you, and for the exchange and return of Goods, please refer to the part of the Rules applicable to business customers below. In all cases, if the details of a legal entity or entrepreneur are provided when purchasing in the E-shop or a professional discount is granted, we will consider you to be a business customer.

Cancellation of the contract within 14 days

You have the right to return Goods or Gift Vouchers purchased in the E-shop (as long as they have not been used) within 14 (fourteen) calendar days from the date you received the Goods or Gift Voucher.
 You can do this without giving a reason (i.e., by exercising your right to withdraw from a distance contract, which is granted to you by Lithuanian and European Union law).

Please note that the E-shop contains Goods that fall under the exception provided for in Article 6.228(10)(2) of the Civil Code of the Republic of Lithuania, where consumers do not have the right to withdraw from the contract as discussed in the previous paragraph. Therefore, you cannot withdraw from the contract and return the packaged Goods without giving a reason if, after unpacking, they become unsuitable for return for health or hygiene reasons (e.g., massage oil, toothbrushes, etc.).

If you withdraw from the contract, the Goods must be returned unused, with the labels and in the original packaging (which must be clean, without additional inscriptions or markings), undamaged and without loss of commercial appearance. We will consider this requirement to have been met if, when trying out the Product, you have only performed the actions necessary to evaluate the Product and which you would normally perform if you were inspecting the Product in a physical store.

To exercise this right, you must notify the Seller by email within 14 (fourteen) calendar days of receiving the Product or Gift Voucher and attach proof of purchase. You can use the sample return notification form provided here.

If you decide to withdraw from the contract, you must immediately, and in any case no later than within 14 (fourteen) calendar days from the date on which you notified the Seller of the return by email, send the Goods back to the Seller. Pack the returned Goods securely, following the instructions provided here. Goods can only be returned using the Omniva return service, or if the returned Goods do not fit in a parcel locker, using the courier service of your choice. Goods should be sent to Gelažių g. 14, Zujūnai LT-14160, Lithuania. The deadline will be met if you send the Goods before the end of the 14 (fourteen) day period. In this case, you must cover the costs of returning the Goods to the Seller. If you are returning a Gift Voucher, you must irrevocably delete the Gift Voucher and its details.

If you withdraw from the contract, the Seller undertakes to refund you no later than within 14 (fourteen) calendar days from the date on which you notified the Seller of the return by email, but not earlier than the Seller receives the returned Goods (unless the Seller decides at its discretion not to wait for the returned Goods) to refund you all the money you paid for the Goods and their delivery or for the Gift Voucher. The money will be refunded using the same payment method you used to pay for the Goods or Gift Voucher, unless you and the Seller clearly agree otherwise.

Goods of inadequate quality

The Goods are covered by the statutory warranty provided for in the laws of the Republic of Lithuania, i.e., the Seller is liable to the consumer for any non-compliance of the Goods with quality requirements at the time of delivery of the Goods and discovered no later than two years after delivery of the Goods.

In addition to the statutory warranty, the Goods may be covered by a manufacturer's warranty, the term of which is specified in the Goods' documentation. By separate agreement between the parties, the warranty period may be extended to 5 years for an additional fee. For more information about the warranty and cases where the warranty does not apply, click here. Specific warranty conditions may be provided in the documents accompanying the Goods and/or in the description of the Goods.

Please note that discounted Goods may have certain cosmetic defects (e.g., damaged packaging), so the warranty will apply to all other features of the Goods except for the specified defect.

If the Goods purchased in the E-shop are of inadequate quality, you have the right, in accordance with the procedure and terms provided for by law, to request that the Seller remedy the defects of the Goods free of charge or replace the Goods of inadequate quality with Goods of adequate quality, and, in cases provided for by law, to request a corresponding reduction in price or a refund for the Product.

If you believe that the Goods purchased in the E-shop are of inadequate quality and you have identified defects in them, you must notify the Seller of this and your preferred solution by email no later than two months from the date of discovery of the non-conformity. When reporting a Product of inadequate quality, provide a detailed description of where and when the defect occurred, attach photos of the Product and the defect, and other relevant information that will help to identify the defect. You can use the sample form for goods of inadequate quality provided here.

Goods may only be delivered to the warranty service center after the Seller has confirmed this. This is done using the Omniva return service, and if the returned Goods do not fit in the post office box, using the courier service of your choice. To send the Goods to the Seller's warranty service center, pack the Goods securely and follow the packaging and shipping instructions provided here.

When delivering the Goods for warranty service, please provide:

• a written description of the defect, indicating the buyer's contact details;
• a document confirming the purchase of the Goods (VAT invoice);
• a document confirming payment for the Product (e.g., bank statement, cash register receipt);
• the complete Product in its original packaging.

The conclusion of the Product defect assessment will be provided within 14 business days from the date of delivery of the Product to the warranty service center.

Goods with visible defects or damage may not be used, assembled, or installed, and you must notify the Seller of any defects noticed prior to use, assembly, or installation before you begin using, assembling, or installing the Goods.

The consumer's rights relating to Goods of inadequate quality are exercised in accordance with the procedure laid down in Articles 6.364(1) to 6.364(3) of the Civil Code of the Republic of Lithuania.

EXCHANGE OR RETURN OF GOODS – BUSINESS CUSTOMERS

This part of the Rules applies to business customers, i.e. legal entities, as well as craftsmen and other natural persons who purchase from the E-shop for purposes related to their (existing or planned) business, trade, craft or profession.

Exchange or return of Goods of appropriate quality

Business customers may exchange or return Goods that are of good quality and free from defects only if all of the following conditions are met:

• the Goods were shipped to the Buyer from the Express warehouse (as specified in the description of the Goods); and
• the Buyer has notified the Seller of their intention to exchange or return the Goods by email to the address specified in these Rules no later than within 7 (seven) days from the date of the Seller's VAT invoice; and
• the Seller has agreed and confirmed to the Buyer by email that the Product may be returned or exchanged for another Product specified by the Buyer.

Products that are ordered and shipped from the supplier's warehouse (as specified in the Product description) are non-exchangeable and non-returnable. Gift vouchers are non-exchangeable and non-returnable.

When returning an Item, it must be unused, with the labels attached and in its original packaging (which must be clean, without additional inscriptions or markings), undamaged and in a saleable condition. We will consider this requirement to have been met if, when trying out the Product, you have only performed the actions necessary to evaluate the Product and which you would normally perform if you were inspecting the Product in a physical store. Once you have received confirmation from the Seller that the Goods can be returned, you must immediately, and in any case no later than within 3 (three) business days of the Seller's confirmation, send the Goods back to the Seller at the address Gelažių g. 14, Zujūnai LT-14160, Lithuania. The deadline will be met if you send the Goods before the end of the 3 (three) business day period. You must ensure that the Goods are properly and securely packaged and prepared for safe shipment in accordance with the instructions provided here. In this case, you must cover the costs of returning the Goods to the Seller.

When returning or exchanging the Goods, a return administration fee of 20% of the price of the Goods (excluding any discounts applied to the buyer) shall apply, but not less than EUR 5. The Seller will unilaterally deduct the return administration fee from the amount refunded to you.

If a discount was applied to the Product, the discount will not be refunded when the Product is returned. If a delivery fee was paid for the delivery of the Product, it will not be refunded.

After you return the Product, the Seller undertakes to refund the money paid for it (after deducting the amounts specified in these Rules) no later than within 30 (thirty) calendar days from the date when the Seller receives the returned Product and assesses its condition and compliance with the requirements of these Rules. The money shall be refunded using the same payment method that you used to pay for the Goods, unless you and the Seller expressly agree otherwise.

Goods of inadequate quality

Business customers are provided with a 12-month warranty period for all Goods, which may be extended by written agreement between the parties. Goods with damaged packaging/discounted Goods are brand new, unused, and meet the safety requirements, but due to the reduced price, they are not covered by the warranty.

For more information about the warranty and cases where the warranty does not apply, click here. Specific warranty conditions may be provided in the documents accompanying the Goods and/or in the description of the Goods.

If you discover a defect in the Product during the warranty period, you must immediately, but no later than within 24 (twenty-four) hours of discovering the defect (if the defect is discovered upon delivery of the Product – before starting to use, assembly or installation), notify the Seller at the email address indicated at the beginning of these Rules. When notifying, indicate the Order number and provide the Seller with:

• photos or videos of the defective Goods showing the defects;
• photos of the original packaging (if the defect was found upon delivery of the Goods);
• photos of the shipping packaging (if the defect was found upon delivery of the Goods);
• a document confirming the purchase (the VAT invoice received upon purchase).

The Goods may only be delivered to the warranty service center after the Seller has confirmed this. This is done using the Omniva return service, and if the returned Goods do not fit in the parcel locker, using the services of a courier of your choice. To send the Goods to the Seller's warranty service center, securely pack the returned Goods and follow the packaging and shipping instructions provided here. In this case, you are responsible for the costs of delivering the Goods to the warranty service center.

When delivering the Product for warranty service, please provide:

• a written description of the defect, indicating the buyer's contact details;
• a document confirming the purchase of the product (VAT invoice);
• a document confirming payment for the goods (e.g., bank statement, cash register receipt);
• the complete set of goods in its original packaging.

The conclusion of the defect assessment will be provided within 14 business days from the date of delivery of the product to the warranty service center.

If it is determined that the product delivered to the warranty service center is of adequate quality and free of defects, a technical service fee set by the seller will apply.

Products with visible defects or damage may not be used, assembled, or installed, and you must notify the Seller of any defects noticed prior to use, assembly, or installation before you begin using, assembling, or installing the Products.

GIFT VOUCHERS

Gift vouchers are valid for the period specified therein. The recipient of the gift voucher must use the gift voucher in the E-shop, i.e., pay for the Goods offered in the E-shop with the gift voucher within the period specified in the gift voucher. If the Gift Voucher is not used within the period specified on it, the specified period shall not be extended, the Gift Voucher shall become invalid, and the money paid for the Gift Voucher shall not be refunded. Gift Vouchers cannot be exchanged for cash.

INTELLECTUAL PROPERTY

Trademarks and other marks used to identify the Goods and Gift Vouchers belong to the Seller and/or other persons and are protected by law. All intellectual property rights to the Goods and Gift Vouchers and their individual parts also belong to the Seller and/or other persons.

The trademarks and logos used in the E-shop, the domain name, the E-shop itself and the website on which it is hosted, as well as all their individual elements, including texts, photographs, drawings, and all material contained in the E-shop and on the website, as well as the presentation, appearance, and design of any page of the E-shop or website, and all intellectual property rights thereto belong exclusively to the Seller and/or other persons. You agree not to copy, modify, or otherwise use these intellectual property objects without the separate written consent of the rights holder.

LIABILITY

The Seller's liability for the quality and delivery of the Goods is determined by applicable law.

You must provide the Seller with all correct and complete information requested. You are responsible for providing the correct delivery address for the Goods.
You are responsible for the security of your username, password, or other data that allows you to log in to the E-shop. However, if you notice that someone is using your username and password without your permission, please contact the Seller immediately.

CHANGES AND TERMINATION

The Seller may change these Rules from time to time. The latest (current) version of the Rules will always be visible and available in the E-shop. Before confirming your order, you must familiarize yourself with the current version of the Rules. Each order will be subject to the version of the Rules that was in force at the time of confirmation of the order.

The Seller shall have the right to discontinue (terminate) the operation of the E-shop at any time. Such termination shall not affect the purchase and sale agreements in force at that time.

OTHER TERMS AND CONDITIONS

These Rules and any purchase and sale agreement are concluded and shall be interpreted in accordance with the laws of the Republic of Lithuania.

Any disputes, disagreements, or claims arising from or related to these Rules or a separate purchase and sale agreement, as well as issues of their violation, termination, or validity, shall be resolved in the courts of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania.

The body responsible for the out-of-court settlement of consumer disputes arising from these Rules is the State Consumer Rights Protection Authority (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. (+370 5) 262 6751, e-mail [email protected]; website address: https://www.vvtat.lt, requests or complaints can be submitted electronically via the Consumer Rights Information System (VTIS): https://vtis.lt/). A list of consumer dispute resolution bodies in all European Union countries offering pre-trial dispute resolution procedures is available here: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2.

All warnings or other notifications related to purchases in the E-shop and these Rules will be sent by email (to the Seller – to the email address specified at the beginning of the Rules, to you – to the email address provided when placing the order).

If any provision of these Terms and Conditions is or becomes invalid in whole or in part, this shall not affect the validity of the remaining provisions.